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Terms and conditions of purchase

GENERAL CONDITIONS OF PURCHASE AND USE

1. LEGAL INFORMATION

  • Company Name: BASCÓN ZUCHOWSKA GROUP SL

  • Tax ID: B70846696

  • Tax residence: Calle Covarrubias 14, 1º Right, 28010, Madrid, Spain

  • Phone: +34 607 761 541

  • Email: [email protected] Use of this website is subject to the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE).

2. ORDERS AND PERSONALIZATION

2.1 Confirmation and cancellation

  • Custom orders may be canceled within the first 24 hours if production has not begun.

  • After this period, cancellations and refunds are not accepted.

2.2 Returns

  • Returns of personalized products are not accepted except for manufacturing defects.

  • Claims for defects must be made via email to [email protected] within a maximum of 2 days from receipt, including photographs of the defect.

  • Complaints will not be answered by phone, WhatsApp, or social media.

  • The solution may be repair, replacement or partial refund.

2.3 Modifications

  • No refunds are given for exchanges, but a 12-month voucher is offered.

  • Orders older than 4 months are subject to price revision.

  • La Broderie may substitute materials for justified reasons.

  • All modifications must be requested by email and approved by the team.

3. FABRICS AND CUTTING

  • The samples on the website are indicative.

  • The final cut depends on the design and dimensions of the product.

  • Minimum cut: 1 linear meter (150 x 150 cm).

  • We do not guarantee that the design shown in the sample will match the one received.

  • We are not responsible for damages resulting from improper use or handling.

4. EMBROIDERY AND TYPOGRAPHY

  • If the customer does not select a font or color, the option recommended by the LA BRODERIE team will be applied.

  • Previews of the texts to be embroidered or bobbin colors will not be sent unless the customer expressly requests it in writing and said request is validated by the LA BRODERIE team.

5. SIGNATURE BOOKS

5.1 List of names

  • The list sent must be final.

  • Subsequent changes: €10 + VAT per modification.

    5.2 Layout

    • Additional layout changes will have variable costs depending on volume.

    • Once the model is approved, no further modifications will be accepted.

    Album layout provided by the client

    In cases where the The album layout will be done by the client.It's important to keep in mind that our albums go through a cutting process with 0,75 mm bleed around the entire perimeter.

    This measure must be taken into account by customers who send us their own model, since the final cut will affect the result of the printed album.

    Es customer responsibility familiarize yourself beforehand with the purchase conditions published in the online store and ensure that the submitted files meet the required technical specifications.

    The The documents must be sent correctly exported, In appropriate measure and 254 pixels per inch, this being the point essential to ensure correct printing and final finish.

    6. PHOTO ALBUMS

    6.1 Sending photographs

    • Required format: High resolution JPG.

    • Images must be numbered from "01 to the last".

    • The number of photos per page volume is a guideline.

    • No refund will be issued if the final page count is less.

    • Sending photos for digital albums

      The client must Send the necessary photographs for the creation of digital albums within a maximum period of 90 days from the order formalization.

      If the material has not been received within this period, the company does not guarantee the availability of production under the conditions initially agreed.

    6.2 Changes in layout

    • 30–50 pages: up to 2 changes

    • 60–70 pages: up to 4 changes

    • 80–100 pages: up to 6 changes

    • Additional changes: €60/hour

    6.3 Printing photographs

    Calibration and treatment

    • No custom calibration is performed.

    • Brightness, color, contrast, or saturation are not adjusted.

    Customer Responsibility

    • Images must be ready to print.

    • We are not responsible for results if:

      • They are dark or poorly exposed

      • They have dominant colors

      • They present inadequate editions

    Differences between screen and print

    • Screens may display unrealistic colors.

    • Claims for differences in perception are not accepted.

    Recommendations

    • Review images on multiple devices.

    • Avoid unwanted shadows or dark backgrounds.

    • Please ask any questions by email before sending.

    7. PRODUCTION AND SHIPPING

    7.1 Production times

    • Guest books: 3 weeks + shipping

    • Albums: 6 weeks + shipping

    • Other products: 2 weeks + shipping

    • Deadlines counted from the approval of the model

    • Express service available (+15%-25% on the total)

    7.2 Shipping

    • Shipping: 1–2 business days after production

    • Free on orders over €95

    • Standard cost: €8.90 (VAT included)

    • Messaging: Express Mail

    8. SOCIAL NETWORKS

    • You can request removal of posts on social networks within the first 24 hours.

    • After this period, deletion is not guaranteed.

    9. ENVIRONMENTAL CONDITIONS AND CARE

    • Paper can react to ambient humidity, causing curling.

    • This behavior is natural and reversible.

    • We recommend storing the products in a dry and ventilated place.

    • Returns are not accepted for natural effects of the paper or after use.

    10. COLOR AND TEXTURE VARIATIONS

    • The images on the website are for guidance only.

    • There may be slight differences in color and texture.

    • Returns are not accepted for these variations.

    11. CONTACT

    For any questions, please write to: [email protected]