Shipping and return policy

Shipping options, delivery times, and associated costs may vary depending on the destination, item availability, and when the order is placed. All orders are processed Monday through Friday, excluding weekends and holidays. Delivery times are estimates and begin once the order is confirmed and the corresponding production process is complete.

During promotional campaigns, sales, or periods of high demand, standard delivery times may be extended. LA BRODERIE will not be liable for delays caused by transport companies, logistics operators, or circumstances beyond its control.

Shipping costs

Albums and Guest Books

Spain: €8 (free for orders over €100).
Ceuta and Melilla: €14.
Canary Islands: €22.
Europe: between €24 and €30.
Rest of the world: between €35 and €80.

Production and delivery

Each piece from LA BRODERIE is handcrafted and personalized.

Guestbooks: 3 working weeks from the approval of the model.
Traditional albums: 3 working weeks from order confirmation.
Digital albums: within 6 working weeks from the approval of the model.
Stationery, accessories, home goods, fashion and children's collection: 2 working weeks.

These deadlines must be added to the corresponding transport time.

Express service

We offer an express service with a surcharge of between 15% and 25%, subject to availability. To confirm its feasibility and delivery time, we recommend contacting our team beforehand.

International deliveries

International orders will be delivered within an estimated 14 to 30 business days from the date of shipment. For certain destinations, particularly the United States, delivery times may be longer due to customs procedures or logistical issues.

Import duties, tariffs, customs fees, and clearance charges are not included in the product price or shipping costs and must be paid by the buyer. LA BRODERIE will not be liable for any additional costs, delays, or issues arising from customs processes.

The customer also accepts that international shipments are subject to the intervention of customs authorities, security controls and external logistics operators, circumstances that may affect the expected delivery times.

Shipping to collection point

We do not currently offer direct delivery to collection points. If you wish to use this option, you must first select home delivery and then arrange for the shipment to be redirected with the transport company according to the available options.