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FAQs

In this section, we invite you to explore and resolve all the most common questions related to our customized products.

We know that when opting for custom products, specific questions and concerns may arise, and we are here to provide you with the information you need to make an informed decision and enjoy your experience to the fullest.

What type of personalized product are you interested in? We have a wide range of options, from personalized clothing, unique gifts for your wedding, promotional products for your business and much more. Next, select the product category you are interested in to get answers to your questions:

HOW WE WORK >

How we work

Welcome to La Broderie. In this space you can create customizable and handmade items in Spain. These are the products we offer:

  • witness books
  • albums (photo and analog albums to paste photos)
  • Stationery (agendas, diaries, notebooks, file folders...)
  • accessories and home (for everyday life and also for weddings)
  • children's collection (cosmetics bags, pacifier holders, stroller bag, notebooks, frames, albums...)
  • corporate collection (guest books, file cabinets, folders, agendas, accessories...)
  • communions (witness books, diaries, notebooks, bracelets, mobile shoulder bags, toiletry bags...)
  • men's collection (mobile shoulder bag, keychains, diaries, albums...)
How do I place an order?

01

Choose your customizable product

We recommend that you carefully review all the features of the product you choose, since the customization capacity can vary significantly between different products.

02

Customize your product step by step

During the customization process, please carefully verify that you are selecting the appropriate product. If certain customization options are not available, it is because they are not compatible with the selected product.

03

Add the product to the cart

Once you have made all possible customizations for the product, you can proceed to add it to the shopping cart. Please note that production times are detailed individually in the characteristics of each product.

Return Policy

Visit our terms and conditions of purchase page to see our full return policy. 

Production times

Visit our production times page to see our complete timing policy. 

Do you ship to the Canary Islands, Melilla and Ceuta?

Yeah. You must select the destination in the purchase form.

Do you ship to the Canary Islands, Melilla and Ceuta?

Yeah. You must select the destination in the purchase form.

Do you ship internationally?

Yes, in Europe. The destination must be selected from the purchase form.

For other destinations, contact via email to obtain a cost estimate. 

DIGITAL ALBUMS >

Albums with printed digital photographs:

GENERAL ISSUES

Fabric Combinations at La Broderie

At La Broderie, we offer a wide variety of fabric combinations, which are published on our website so that our customers can explore and select the one that best suits their preferences. However, there are some important aspects that we would like to highlight regarding our fabrics and their presentation in our products:

Color Variations:

It is common that the colors of the fabrics may vary slightly. This is common in the textile industry and may be due to different batches of fabric or slight variations during the dyeing process.

Fabric Cutting:

The fabrics are cut from one linear meter. Therefore, a small part corresponding to the size of the chosen album will be cut from that length.

Cut Reproduction:

It is vital to mention that we cannot guarantee that the cuts of the fabrics are identical to those of the albums already designed and shown on our platform or physical samples.

It may happen that the cuts coincide with previous examples, but we cannot offer guarantees that this will happen in all cases.

Instructions for Sending Photographs
  1. Order confirmation: After placing your order, send your selection of photos to email: [email protected], ensuring a correlative order and optimal quality.
  2. Image Format and Submission:Use JPG format in maximum quality. Opt for platforms like Google Drive or WeTransfer for shipping.
  3. Important Note on Formats: HEIC files, typical of smartphones, are not accepted. Be sure to convert them to JPG before shipping.
  4. Photograph Submission Deadline: Photographs must be sent within a maximum period of 3 months after order confirmation.
                La Broderie Embroidery Process

                Embroidery Color and Position:

                • The color will be selected by the La Broderie team, adjusting to the fabrics and general aesthetics.
                • La Broderie reserves the right to decide the optimal position of the embroidery.

                Text for Embroidery:

                • The client is responsible for providing clear and precise notes on the text to be embroidered.
                • If the text to be embroidered is unconventional, the customer must provide additional guidelines.
                • We do not contact customers to clarify orders; The responsibility lies with the client to ensure the accuracy of the information provided.

                Scrolling and Typography:

                • Slight displacements of the embroidered text are not considered errors.
                • Font will be selected by the team if the client does not specify a preference.
                Cancellations and returns

                Cancellations are not allowed once the order is confirmed.

                Personalized products do not accept returns, except in cases of defects notified via email in the first 24 hours after delivery, accompanied by photographs of the product and packaging.

                Order Modification

                The difference is not refunded in case of order modification, a voucher valid for 12 months is offered.

                Prices and materials

                Orders more than 6 months old will be reviewed according to prices and materials updated on the website.

                Use and handling of articles

                No responsibility is assumed for deterioration due to misuse or manipulation by the client.

                Post-press and Production
                • Production time: 5-7 business weeks post-approval.
                • Express Option: Available with a 15% supplement.

                DIGITAL ALBUMS LAYOUT

                Model Design and Price
                • Design with Client Photos: We create the mockup using your digital photographs.
                • Price: Includes the design of the model but not the photographic retouching.
                Our Style: Elegance and Simplicity
                • We adopt a “free style” and elegant, with no custom design in our standard options.
                • To request custom mockups, contact us via email for a customized quote.
                Review and Modification
                • Design Submission: The mockup will be sent in PDF for your review.
                • No. Free Changes: 3 (30-50 pages), 5 (60-70 pages), 7 (80-100 pages).
                • Change Notification: Unique, annotated in the PDF and following specific criteria (for example, vertical by vertical).
                • Additional Changes: Rate of €60/hour + VAT.
                Communication and Design

                Interact with our design team exclusively via email for a more agile and efficient process.

                Review and Approval
                • Buyer Responsibility: Review and approve by email within a maximum of 4 weeks from receipt of the design.
                • Post-approval: Modifications are not accepted once the mockup has been submitted for production.
                Photo Retouching and Print Quality

                At La Broderie, we celebrate and respect the authenticity and intrinsic quality of each image you entrust us with your project.

                Respect for Authenticity:
                • No Tampering: We do not make alterations or retouching on the photographs provided.
                • Machine Calibration: Our machines are meticulously calibrated to ensure accurate and faithful reproduction of colors and lighting, meeting professional printing standards.
                Viewing Considerations:
                • Uncalibrated Screens: Clients generally view their photos on uncalibrated screens and non-professional devices, which can cause visual variations in brightness and color.
                • Print Fidelity: Despite possible visual variations on different devices, our customers can fully trust that our printers, with their high-precision calibration, will reproduce photographs while maintaining fidelity to the original color and lighting of each image.

                TRADITIONAL ALBUMS >

                Classic Albums to paste Analog Photographs.

                Fabric Combinations at La Broderie

                At La Broderie, we offer a wide variety of fabric combinations, which are published on our website so that our customers can explore and select the one that best suits their preferences. However, there are some important aspects that we would like to highlight regarding our fabrics and their presentation in our products:

                Color Variations:

                It is common that the colors of the fabrics may vary slightly. This is common in the textile industry and may be due to different batches of fabric or slight variations during the dyeing process.

                Fabric Cutting:

                The fabrics are cut from one linear meter. Therefore, a small part corresponding to the size of the chosen album will be cut from that length.

                Cut Reproduction:

                It is vital to mention that we cannot guarantee that the cuts of the fabrics are identical to those of the albums already designed and shown on our platform or physical samples.

                It may happen that the cuts coincide with previous examples, but we cannot offer guarantees that this will happen in all cases.

                Embroidery Process

                Embroidery Color and Position:

                • The color will be selected by the La Broderie team, adjusting to the fabrics and general aesthetics.
                • La Broderie reserves the right to decide the optimal position of the embroidery.

                Text for Embroidery:

                • The client is responsible for providing clear and precise notes on the text to be embroidered.
                • If the text to be embroidered is unconventional, the customer must provide additional guidelines.
                • We do not contact customers to clarify orders; The responsibility lies with the client to ensure the accuracy of the information provided.

                Scrolling and Typography:

                • Slight displacements of the embroidered text are not considered errors.
                • Font will be selected by the team if the client does not specify a preference.
                Cancellations and returns

                Cancellations are not allowed once the order is confirmed.

                Personalized products do not accept returns, except in cases of defects notified via email in the first 24 hours after delivery, accompanied by photographs of the product and packaging.

                Order Modification

                The difference is not refunded in case of order modification, a voucher valid for 12 months is offered.

                Price and materials

                Orders more than 6 months old will be reviewed according to prices and materials updated on the website.

                Use and handling of Articles

                No responsibility is assumed for deterioration due to misuse or manipulation by the client.

                Delivery of Traditional Albums

                We are pleased to offer traditional albums, delivered in white, ready to be filled with your most precious memories. If you choose to print your analog photos with us, please contact us via email at infolabroderie.es and we will be happy to provide you with a quote for printing.

                Note: We do not offer the service of placing photos within the album, but we will be happy to advise you on the best method to do it yourself, maintaining the integrity and beauty of your images for years to come.

                Production
                • Production time: 3 business weeks plus shipping 
                • Express Option: Available with a 15% supplement.

                SIGNATURE BOOKS >

                Signature books for your special occasions: 

                Fabric Combinations at La Broderie

                At La Broderie, we offer a wide variety of fabric combinations, which are published on our website so that our customers can explore and select the one that best suits their preferences. However, there are some important aspects that we would like to highlight regarding our fabrics and their presentation in our products:

                Color Variations:

                It is common that the colors of the fabrics may vary slightly. This is common in the textile industry and may be due to different batches of fabric or slight variations during the dyeing process.

                Fabric Cutting:

                The fabrics are cut from one linear meter. Therefore, a small part corresponding to the size of the chosen album will be cut from that length.

                Cut Reproduction:

                It is vital to mention that we cannot guarantee that the cuts of the fabrics are identical to those of the albums already designed and shown on our platform or physical samples.

                It may happen that the cuts coincide with previous examples, but we cannot offer guarantees that this will happen in all cases.

                Embroidery Process

                Embroidery Color and Position:

                • The color will be selected by the La Broderie team, adjusting to the fabrics and general aesthetics.
                • La Broderie reserves the right to decide the optimal position of the embroidery.

                Text for Embroidery:

                • The client is responsible for providing clear and precise notes on the text to be embroidered.
                • If the text to be embroidered is unconventional, the customer must provide additional guidelines.
                • We do not contact customers to clarify orders; The responsibility lies with the client to ensure the accuracy of the information provided.

                  Scrolling and Typography:

                  • Slight displacements of the embroidered text are not considered errors.
                  • Font will be selected by the team if the client does not specify a preference.
                  Cancellations and Refunds

                  Cancellations are not allowed once the order is confirmed.

                  Personalized products do not accept returns, except in cases of defects notified via email in the first 24 hours after delivery, accompanied by photographs of the product and packaging.

                  Use and Handling of Items

                  No responsibility is assumed for deterioration due to misuse or manipulation by the client.

                  SIGNATURE BOOKS WITH PRINTING NAMES OF WITNESSES ON THE INTERIOR PAGES

                  Name and Witness Distribution Policy

                  Design Confirmation:

                  After formalizing your order, we will proceed to confirm by email the design selected for the typography, its color and the distribution of names.

                  Once the interior page typography and color are confirmed, no further changes will be permitted. If the buyer decides to make changes after this confirmation, a fee of 15 euros will be applied for each set of 4 changes.

                  Mockup Approval:

                  Important: The final mockup will be sent to the client, which will include the distribution of the names for approval. It is imperative that the mockup is carefully reviewed and we are provided with confirmation to proceed with printing.

                  Buyer Responsibility:

                  Once the mockup has been sent to production, no further modifications will be accepted. The responsibility for reviewing and approving the mockup lies with the buyer. In case of errors detected after printing, these will be evaluated and, if necessary, the client will be charged.

                  Options for Distribution of Witness Names

                   We offer various alternatives for the arrangement of names, being able to accommodate from 2 to 4 names per page.

                  1.Distribution to the Left and Right:

                  • 4-30 witnesses: 10 pages
                  • 31-40 witnesses: 20 pages

                  2.Layout Only to the Right (Leaving the Left Pages Blank):

                  • 2-16 witnesses: 10 pages
                  • 17-36 witnesses: 20 pages
                  • 37-50 witnesses: 30 pages
                  Page Volume Selection

                  The first page of your book will be embellished with a photo/watercolor (if desired) and, depending on your choice, will include your names, the location and date of the event, or simply your names and the date.

                  Additional Pages for Reminders and Photos

                  Many couples choose to add extra pages to include meaningful elements such as the wedding invitation or wedding photographs. This additional personal detail turns your book into an even more special and complete keepsake.

                  TRADITIONAL SIGNATURE BOOKS: DELIVERED WITH BLANK PAGES (AND OTHER OPTIONS UNDER ORDER).

                  Options we offer at La Broderie to personalize your Guest Book:
                  1. Delivered with Blank Pages

                  1. Personalization Option with Hand Calligraphy: Personalization through hand calligraphy carried out by our team of illustrators. To explore this option, contact us via email and we will provide you with a detailed quote.

                  1. Personalization Option with Hand Watercolor: Our team of illustrators can embellish your book with delicate hand-drawn watercolors. If you are interested in this charming customization, do not hesitate to send us an email to receive your quote.

                  1. Option to Incorporate your Watercolor: If you already have a watercolor that you want to include, you can send it to us in PNG format and we will take care of adhering it to the first page of your book. For more information and a quote on this option, contact us via email.
                  Signature Books – Hybrid Version: For Signatures and to paste photos

                  Unlike the versionTraditional Signature Books  This particular format has been enriched with glassine paper that acts as a subtle but effective protector for your photos, preventing potential damage and ensuring that handwritten signatures and messages are preserved in their original state.

                  Post-production
                  • Production time: 3 business weeks plus shipping 
                  • Express Option: Available with a 15% supplement.

                  Do you have more questions?